Privacy policy
Your privacy is a matter of utmost importance for Walk with me. Therefore, we have a policy that establishes how your personal data is treated and protected. You can send us your comments or suggestions by email (hello@walkwithmebrand.com).
Who is responsible for the processing of your personal data?
The company GOTIME SL, is responsible for the treatment of personal data that you provide us and is responsible for the aforementioned personal data in accordance with the applicable regulations on data protection. GOTIME SL is a company registered under number ES- B86501525, and with fiscal address at Calle Almirante Requesens, 22. local 4. 28011 Madrid.
We run http://www.walkwithmebrand.com (the “Web”), for which we are responsible for the treatment of the information provided and obtained through the Web, which will be included in our personal data files. The fields with an asterisk (*) are mandatory for the provision of the service through the Web.
DATA COLLECTION
We can collect information of different types when placing your order. We collect and treat the information in order to be able to offer our services correctly. We can collect information of different kinds when we detect that you wish to place an order on the Web. We can ask for information such as the form of treatment, name, sex, email address, address, delivery address (if different), telephone number, payment details, payment card information or bank account information and IP address.
In order to process the order and offer you the best service we need the above information. We may also use this information to identify our customers, in order to improve our service and business. We can send you personalized marketing communications by email, send you certain information that we believe may be of interest to you. It is likely that we can provide certain personal information to third parties (such as the courier company that will know your address).
The banking information must be faithful and not misleading. Information about your orders will be stored and you will always have access to it in your user account. We are not responsible for the misuse of passwords. We will not share our personal information with third parties located outside the European Economic Community.
COOKIES
To access the Web, they require the activation of said cookies. Cookies are small text files that allow the identification of your computer as a single user on our server every time you visit certain web pages. Cookies allow you to recognize your IP that is faster access to the web (remembering your identity just enter). We assure you that our use of cookies does not contain viruses or personal or private information.
USE OF PERSONAL DATA
While you are using the services of Walk with me I will treat and store your personal data to prepare your orders and send them home, improve your user experience on our website, resolve any type of incident as quickly as possible, recommend products that you have forgotten in your basket, inform you of offers so you can save the most on your purchases and to detect, investigate and mitigate possible cases of fraud in the use of our platform. In short, to be able to offer you the best service that an online store can offer.
Regarding your purchases with Walk with me, we analyze your purchased products and create micro profiles to offer recommendations and tailored offers, for example: if you frequently buy accessories, the system will identify you as a customer with a predilection for products in the accessories category . This type of data is only used in Walk with me and is not communicated to anyone else. Your data, can also be used to make contests in which our customers can be awarded with items from the store.
Once you request the data erasure of Walk with me (see below) your personal data will be decoupled from your person; That means that no one can identify you with the data that remains in our systems. That dissociated information that we will keep, will be used for statistical and / or commercial purposes by Walk with me.
SECURITY
In any case, the client is responsible for the protection of his password. We implement all the measures that are within our reach to guarantee the security and privacy of your information. We store your data in a secure server. Regarding the information on the card, we use encryption procedures with SSL (Secure Socket Layer) protocols, one of the most advanced and effective data protection systems currently available.
Only the Bank and PayPal have access to the banking data linked to these means of payment, so that Walk with me does not know or record data during the payment transaction or at any other time.
Walk with me guarantees the confidentiality of your Personal Data and that these will not be transferred to third parties without your knowledge. However, Walk with me will disclose to the competent public authorities the Personal Data and any other information that is in their possession or is accessible through their systems and is required in accordance with the applicable legal and regulatory provisions.
WHAT ARE YOUR RIGHTS?
The use of the web and the submission of the data implies your consent to the use of the data established in this privacy policy.
Right of access:
You have the right to ask us for your personal information, please contact us at hello@walkwithmebrand.com and we will provide it to you.
Portability right:
Whenever you Walk with me process your personal data through automated means based on your consent or an agreement, you have the right to obtain a copy of your data in a structured, commonly used and machine-readable format transferred to your name or to a third party . It will only include the personal information that you have given us. Right of rectification: You have the right to request the rectification of your personal data if they are inaccurate, including the right to complete incomplete data. If you have a Walk with me account, you can edit your personal information on that account and on the subscription pages.
Right of suppression:
You have the right to obtain, without undue delay, the deletion of any personal data of yours dealt with by Walk with me at any time, except in the following situations:
· You have a pending issue with Customer Service, or: You have a pending order that has not yet been sent or whose shipment has not been completed, or: You have a pending debt with Walk with me, regardless of the payment method.
· It is suspected or confirmed that you have misused our services in the last four years.
· Your debt has been transferred to a third party in the last three years, or in the last year in the case of deceased customers, or: Your credit request has been denied in the last three months, or: You have made a purchase, so we will keep your personal information in relation to the transaction by accounting regulations.
Right to limitation in the treatment:
You have the right to request that Walk with me limit the processing of your personal data in the following circumstances:
· If you object to the processing of your data based on the legitimate interest of Walk with me, Walk with me should limit any treatment of such data pending the verification of legitimate interest, or: If you claim that your personal information is incorrect, Walk with me should limit any treatment of such data until the accuracy of the same is verified, or: If the treatment is illegal, you can oppose the deletion of personal data and, instead, request limitation of its use, or: If Walk with me you do not need personal data anymore, but you need them to formulate, exercise or defend claims.
Right to file a claim with a control authority:
If you consider that Walk with me treats your data in an incorrect way, you can contact us (hello@walkwithmebrand.com). You also have the right to file a complaint with the competent data protection authority.
KLARNA
In order to offer you Klarna's payment methods, at the time of payment, we may transmit to Klarna during the purchase process your personal data included in the contact form and order details, so that Klarna can evaluate if you meet the requirements to access your payment methods and to adapt these payment methods to your profile. Your personal data is treated in accordance with the provisions of Klarna's privacy policy.