Shipping & Returns

Shipping Rates

Free EU shipping in all orders over 200€.

Free worldwide shipping in all orders over 300€.

We ship worldwide with UPS Standard and UPS express. Estimated delivery times and shipping rates:


SPAIN:
Península & Baleares: Correos Express (24 to 48 hours) : 9€

Canarias: Correos (up to 5 days) : 16€


ANDORRA & PORTUGAL:

Correos (up to 5 days) : 16€



EUROPE 1:
Belgium, France, Germany, Italy, Luxembourg, Monaco, Netherlands, United Kingdom.
UPS Standard (up to 10 days) 12€


EUROPE 2:
Austria, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, Sweden.
UPS Standard (up to 10 days) 16€



REST OF THE WORLD:
China, Hong Kong, India, Indonesia, Israel, Japan, Malaysia, Philippines, Russia, Saudi Arabia, Singapore, South Korea, Taiwan, United Arab Emirates, Iceland, Norway, Switzerland, Argentina, Australia, New Zealand, Canada, United States.

UPS Express (48 to 72 hours) 40€

*Due to the situation caused by Covid19, delivery times may be a little longer.

** Shipping price does not include duty or custom charges that may be incurred on shipment to countries outside the European Union or areas with duties as Canary Islands. The brand will not be responsible for these expenses.

Errors in addresses

The client is responsible for the veracity of the address information provided. In the event that there is an error in the address —in whole or partially— and a second shipment is required, the customer will be responsible for the shipping cost that second delivery may incur.

Return / Exchange policy

Once you have received your order, you have 30 days to make a return. You have to follow these steps:


1. Send an email to hello@walkwithmebrand.com with your order number, the reference (s) you want to send back and the reason.

2. Once the return is accepted, you need to send your order back to our warehouse: Walk with me. Torrent d’en Vidalet 55, local 3. 08024 Barcelona.

3. The returned articles should be packaged in original condition with the original labels.

4. Original shipping costs are not refunded.

5. The product must be in perfect conditions and the original labels need to be included.

6. Once we receive your order back we will proceed with the refund and you will be notified by email. If you want to make an exchange for another item, you will need to make a return and place a new order. Please, email us at hello@walkwithmebrand.com to get a refund on the shipping costs that may be added to your second order.

Delivery Failure

If after one attempt delivery of your parcel becomes impossible, your purchase will be delivered to a close UPS Access Point to the indicated address. You will receive an email to let you know where your parcel is and how to pick it up.

If 15 days after your parcel is available for delivery the parcel has not been delivered for reasons not attributable to us, we will understand that you want to cancel the agreement and it will therefore be terminated.

Following said termination we will refund you the price paid for such products as soon as possible and in any event within a maximum of 30 days from the date in which we deem the agreement to be terminated.

In such case, we will be authorised to charge you the transportation costs arising from the shipping and termination costs.

Reviews

Finally Found My Perfect Bag

02/04/2021

Sabina C.

I've always liked simple designed bags and could never find one I really like. But this one is perfect for me. (+)

Best Quality!

03/01/2021

Demah A. 

I’ve been using my purse for the last couple of months and I absolutely love it! Great quality, stylish and extremely durable. (+)

Beautiful bag!

03/04/2021

Joyce K.

The bag is slightly smaller than what I need, as it is difficult to get my usual items in it: wallet, smartphone, glasses. (+)

ALL REVIEWS

Giving Back

1% of our sales to fund Plastic Collectors. They organize monthly trash pickups on beaches and in forests, done by collectors and volunteers.

Collectors are people at risk of social exclusion that they hire thanks to our donations. Collectors are a fundamental part of the project.

Check out their instagram to see their last actions!@plasticollectors. Let's clean our planet!

Materials Certifications

Our bags are made of Future Leather: A Microfiber base + PU Coating.

It’s 100% waterproof. Extremely breathable. More durable and stronger than leather, Antibacterial and Cruelty free.

Our webbings are made in Belgium with Recycled Denim / Tencel / Visose 74%, Polypropylene 26%.

All our products are delivered with an organic cotton bag. For our online orders, we use cardboard boxes, with a certified FSC forest.