You will receive an email notification and a tracking number as soon as your order has shipped. If you have an account, you can login to see the state of the order.

Yes we do. We do not use any plastic on our packaging. You will receive your order inside a cardboard box.

Your bag is already wrapped in silk paper and you can add to your order a customized note for presents (at cart).

The cardboard box and the silk paper is fully recyclable.

We ship orders Monday through Friday from our offices in Barcelona. Shipments made with DHL Express will take 48-72h to reach you, while Seur DPD could take up to 7 days.

If your package has been lost in transit, please contact us. We will do our best to help locate it. However, after an order has been delivered to the provided address, we cannot be held responsible for lost or stolen packages.

If your order has been already processed and shipped we cannot make any changes. But in case the order has not been processed, please contact us ASAP to see if we are able to change it.

The billing address cannot be changed after the order has been placed.

Please contact us and will let you know if the product is already on your way, therefore we do not guarantee changes or cancellations. We will try to help but we do not guarantee that the modifications can be carried out.

The price you pay to Deren Rice excludes any relevant additional import duties and taxes. As the recipient, you will pay these directly to our carrier to release your order from customs upon arrival.

For more details, please contact your local customs office/respective tax authority.

When international orders reach their destination country/region, they may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates.

Please contact us and will let you know if the product is already on your way, therefore we do not guarantee changes or cancellations. We will try to help but we do not guarantee that the modifications can be carried out.

You may return unused products, complete with hangtags and all original packaging, within 30 days of delivery of your order. To return an item, please click HERE and follow the steps. All items must be returned using the prepaid label from our return portal, items returned using a different procedure will not be accepted nor refunded.

We guarantee every item made by Deren Rice. We offer a one year warranty on our products if there are any manufacturing defects. Our warranty does not cover any damage caused by neglect, improper care, accident, or normal wear and tear. If your product fails due to a defect in materials or workmanship, we will repair or replace it, at our discretion, free of charge. Outside of the warranty, we offer repair services at set fees. Our repair process generally takes 4-6 weeks from the date your bag item is received. However, we strive to have your product back to you as soon as possible. Please contact us if you wish to repair your bag.

All items may be returned within 30 days of receipt. The product must be in perfect conditions and the original labels need to be included.

Requesting a return with us is super easy.

You have to fill out the following FORM and follow the instructions.

We take care of collecting it at the address you indicate and returning the order to our warehouse.

The management of returns has a cost (depends on your country, check the cost HERE). We take care of collecting it at the address you indicate and returning the order to our warehouse.

Please allow up to one week from the date your return is delivered back to us for it to be processed.

Once processed, your refund will post to your account within 3-9 days (depending on your payment method).

It is our aim that every item arrives in perfect condition. If you received a faulty or defective item, please contact us. Where possible, we will arrange for a replacement (subject to availability) or refund.

Any import duties, taxes or administration fees that are incurred on the order are non-refundable through Walk with me. Please contact your local customs office directly.

Yes, you can do it here.

We make limited productions and don't normally restock, but all out-of-stock bags have a sign-up waitlist option in case your size returns.

Yes they are! Our bags are 100% vegan from our non-leather material, down to our dyes and glues.

Depend on the collection, we work with different types of materials. You will find all the specifications on each product page, on the Materials section.