Refund policies
All products may be returned within 30 days, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To return an item, please click HERE and follow the steps. All items must be returned using the prepaid label from our return portal, items returned using a different procedure will not be accepted nor refunded.
Returns cost
Spain, Portugal & Andorra:
- Returns: EUR 4,5
Europe zone 1 (Germany, France, Netherlands, Belgium, Luxembourg, Italy, Austria)
- Returns: EUR 10
Europe zone 2 (Poland, Slovakia, Slovenia, Denmark, Hungary, Czech Republic & Ireland).
- Returns: EUR 12,5
Europe zone 3 (Croatia, Estonia, Latvia, Lithuania, Sweden).
- Returns: EUR 17,5
Europe zone 4 (Bulgaria, Greece, Romania, Finland).
- Returns: EUR 20
United Kingdom
- Returns: EUR 20
America (Canada and the United States)
- Returns: EUR 25
America (Other American countries that are not listed in the below group)
- Returns: EUR 30
Asia / Oceania (Australia, China, Korea, Japan, India, New Zeland, Taiwan, Thailand)
- Returns: EUR 30
Africa
- Returns: EUR 60
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